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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tresor & KJ Kearney

October 6, 2025

5  out of  5
rating by Tresor & KJ Kearney
"Tre’ was the insurance agent that helped me. I called for a quote as I was curious as to whether I could get a cheaper rate with State Farm vs the competitor I was with. Tre’ walked me through the process and made me feel comfortable. Ultimately he ended up saving me over $100 a month vs what I was paying! Definitely excited for the move over to State Farm. Excellent customer service!"
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Kristin Hagerty

October 6, 2025

5  out of  5
rating by Kristin Hagerty
"Great customer service, so helpful"
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Anita Joseph

October 1, 2025

5  out of  5
rating by Anita Joseph
"Wonderful service"
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Cynthia Jacko-Wise

September 22, 2025

5  out of  5
rating by Cynthia Jacko-Wise
"Jenel Smith's agency made transferring my policy from another state a breeze. I worked with Tre', who was knowledgeable, personable, and made the entire process smooth from start to finish. He took time to answer my questions and made sure I understood my options. Excellent customer service and professionalism."
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Jasmin Roundtree

September 2, 2025

5  out of  5
rating by Jasmin Roundtree
"Jennel and team has been great! Tre & Dwandela has been a great support with questions , setting up services and very knowledgeable"
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Justin Wasileski

August 27, 2025

5  out of  5
rating by Justin Wasileski
"Quick easy process, worked with my schedule and followed through as promised! Thanks!"
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Andrea Draughn

August 25, 2025

5  out of  5
rating by Andrea Draughn
"Tre here my hand through this process and showed compassion and transparency. It wasn't a hassle with either. It took me a few months to have the financial means to purchase the policies I needed. I ultimately chose this agent because they didn't harass me like other companies and they treated me fairly. I'm very pleased and recommend Tre or any agent within his office."
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Thelma Cuffee

August 22, 2025

5  out of  5
rating by Thelma Cuffee
"My experience with State Farm is exceptional. I’ve been a policyholder for 15+ years. The team at State Farm, located at 1428 Kempsville Road, Suite B, Chesapeake, VA, recently went above and beyond to assist with my needs. The entire staff, Jenel Smith: Agent, Dwan, and Tray, always patiently answered all questions and ensured that I was left with a thorough understanding of the product/service. This level of attentiveness and genuine care for the customer sets this State Farm location apart from the others. I highly recommend the services to anyone seeking Home, Car, and life insurance."
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Ashlyn Musser

August 13, 2025

5  out of  5
rating by Ashlyn Musser
"Jenel is amazing to work with. She is very knowledgeable with her job and has helped me a lot. She’s given me good advice and has answered all my questions. Thankful to have her as my agent!"
We responded:
"Thank you so much Ashlyn for your kind words!! We truly appreciate you and look forward to continuing to support your insurance needs for many years to come."
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Gwen Manley

August 4, 2025

5  out of  5
rating by Gwen Manley
"The customer service is excellent!!"
We responded:
"Ms. Manley, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Mycah Stanley

August 1, 2025

5  out of  5
rating by Mycah Stanley
"Tre’ is the goat and always comes in clutch when I need him. He is very easy to talk to and knows how to help. He is a good problem-solver and knows how to effectively get you what you need. He is a very good listener as well!"
We responded:
"Mycah, thank you for your 5-star review! Tre is awesome and he is the best at customer service. My State Farm team and I are happy to be your good neighbor!"
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Zhane Veal

July 28, 2025

5  out of  5
rating by Zhane Veal
"Tre’ was very helpful with getting me set up with new insurance coverage. Helped me save with a bundle and made the process quick and easy! Thanks a bunch!"
We responded:
"Thank you for taking the time to share your thoughts of Tre! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re always here to help!"
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Joy Sivels

July 25, 2025

5  out of  5
rating by Joy Sivels
"I want to say that Jenel and her staff have always been willing to help anyway they can. Tre', who is one of her representatives have always been a blessing to work with. He is always pleasant, kind, patient, and knowledgeable. He is a great edition to the team. I pray for his continuous success!"
We responded:
"Awww Ms. Sivels. We’re thankful for your feedback of Tre! You've been with us for years and we thank you. If there is anything else we can ever do to help, please let us know!"
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Ken and Kita Davis

July 20, 2025

5  out of  5
rating by Ken and Kita Davis
"Exceptional Customer Service! I had a fantastic experience with Tre Foster(Jenel Smith Insurance Agency)From start to finish, he was professional, responsive, and genuinely cared about providing great service. He answered all my questions promptly and made the entire process smooth and stress-free. It’s clear they value their customers and take pride in their work. Highly recommend to anyone looking for quality service and a team that goes the extra mile!"
We responded:
"Thank you Mr. & Mrs. Davis for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Tre; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Amber Alston

July 17, 2025

5  out of  5
rating by Amber Alston
"They are very attentive. I always get a timely response whenever I need something. They have been very helpful."
We responded:
"Amber we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Ronnie “BadBoy” Hughes

July 17, 2025

5  out of  5
rating by Ronnie “BadBoy” Hughes
"AWESOME FAMILY ‼️‼️‼️"
We responded:
"Ronnie, thank you so much for your feedback! Truly thankful. It’s always our pleasure to assist you and your family with your insurance needs. If there is anything else we can do to help, please let us know!"
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Gary Lupton

July 17, 2025

5  out of  5
rating by Gary Lupton
"Tre is always great about taking the time to answer my questions about my policy and changes that need to be made. Jenel has been very helpful when working with the claims department. If all of Start Farm was as good as Jenel Smith's office I'd be a much more satisfied customer."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. Again, thank you!"
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Tasha Howard

July 17, 2025

5  out of  5
rating by Tasha Howard
"Trey, was and has always been helpful when I call. He will go the mile to get my questions answered and is very polite. Keep up the great work Trey, you are a great asset to the wonderful family (Jenel and Dwan)"
We responded:
"Tasha, we’re honored by your positive feedback! We have insured you guys for years now and you are indeed like family to us as well. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Yasmin Harper

July 15, 2025

5  out of  5
rating by Yasmin Harper
"Ms. Smith has always been a pleasure to work with! I’ve been working with her ever since I was a teenager and has always made sure I was taken care of! She was always timely whenever I was awaiting a response and helped with any questions I ever had! Thank you Ms. Smith!"
We responded:
"Awww Yasmin!!...It has been an absolute pleasure. Thank you for your kind words. We are so proud of the young woman you have become. We look forward in continuing to assist you with all of your insurance needs. "
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Sadoni J

July 15, 2025

5  out of  5
rating by Sadoni J
"Dwan clarifies concepts and answers questions to my understanding and is willing to break down any subject as needed. Love my State Farm Agent!"
We responded:
"Thank you so much for your wonderful review! Dwan is awesome in clarifying concepts, answering your questions, and ensuring your understanding. We truly appreciate your feedback and look forward to serving you in the future!"
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Tyrell Edwards

July 10, 2025

5  out of  5
rating by Tyrell Edwards
"Very good at responding back fast, helpful, and great staff"
We responded:
"Tyrell, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Brenda Shepherd

July 8, 2025

5  out of  5
rating by Brenda Shepherd
"Dwan was AMAZING: knowledgeable, patient and professional! I urge you to join the Jenel Smith Agency!"
We responded:
"We’re thankful for your feedback! Dwan is amazing and always ready to assist. We thank you for the trust you've extended to our office. If there is anything else we can do to help, please let us know!"
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Tom Elder

July 8, 2025

5  out of  5
rating by Tom Elder
"I have been a client of State Farm with Jenel and Dwan for almost 20 years and highly recommend their expertise and personalized service. They are consistently professional, responsive, and highly competent."
We responded:
"Thank you for taking the time to share your thoughts! Wow times flies when we're having fun! If you ever have any questions or need assistance, we’re here to help! And we truly appreciate your continued trust in us. "
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Ivan Armstrong

July 5, 2025

5  out of  5
rating by Ivan Armstrong
"I have been working with Jenel for a while now and she has always answered any questions that I had and explained them in a way that could be understood. She has been very patient and professional with us through many different situations. I highly recommend Jenel Smith for any of your insurance needs!!"
We responded:
"Ivan thank you so much and we appreciate your review! That means a great deal to us. If you ever need any assistance in the future, please don’t hesitate to reach out. We are always here to help!"
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Alan Johnsonjr

July 2, 2025

5  out of  5
rating by Alan Johnsonjr
"Tre is cool, calm, and collected. Great customer service all the way around and amazing rates!!!"
We responded:
"Thank you for reviewing our State Farm office! You described Tre perfectly. We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."