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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


September 15, 2023

5  out of  5 rating by njg59
"I have always received nothing but the best customer service from Jenel’s office."

Shayla Proctor

September 8, 2023

5  out of  5 rating by Shayla Proctor
"Jenel Smith is amazing! She was very patient with me and answered all my questions.I would recommend her to the whole world for life insurance."

Carolyn Taylor

September 7, 2023

5  out of  5 rating by Carolyn Taylor
"I’ve been a customer of Ms Smith for years. I’ve never had an issue that she didn’t resolve. Her staff is very polite and helpful in assisting me when I had an accident. Ms. Smith follow through and always make you feel important. In the pass a tree feel on my house Ms Smith and her team were there assisting me with a hotel and anything else I needed. They are truly a caring team to work with."

Corey Williams

September 7, 2023

5  out of  5 rating by Corey Williams
"Great customer service..always take the time to explain to your understanding..recommend everyone"

Tony Skinner

September 7, 2023

5  out of  5 rating by Tony Skinner
"I was very satisfied with my experience at State Farm Jenel Smith is an Excellent Agent and has taken care of everything that she said she would do I Definitely recommend her to anyone seeking Insurance Coverage"

Chrystal Ward

August 14, 2023

5  out of  5 rating by Chrystal Ward
"Very caring and courteous agents. They go above and beyond to help their clients. They don’t disappear once you buy a policy they are always making sure your policy is up to date and meets your needs."

Natalie Turner

March 1, 2023

5  out of  5 rating by Natalie Turner
"I've been a client of Jenel since 2006...I could never see myself going with anyone else for my insurance needs. Jenel goes above and beyond for her clients...I recommend her services highly."

Eyam Hymn

February 13, 2023

5  out of  5 rating by Eyam Hymn
"I've always been treated well and all my issues have been handled with professionalism amd humanity. The staff has always come through to give me the help I needed."

Sandra Hawkins

February 10, 2023

5  out of  5 rating by Sandra Hawkins
"The service is great .I like the personalized service."

Miss Olivia N. Williams

February 10, 2023

5  out of  5 rating by Miss Olivia N. Williams
"Very quick turnaround with response and assistance with needs."

Tawanda Madison

February 8, 2023

5  out of  5 rating by Tawanda Madison
"I love , love , love my agent and her staff. Always helpful and courteous and understanding. So glad I walked into her office years ago."

Samuel Sabio

February 8, 2023

5  out of  5 rating by Samuel Sabio
"I have been with Janel Smith for more than Ten years now and I can say that her office never cease to amaze me. She and her colleagues are always looking for ways to be helpful and candid when I call for help on issues regarding our Automobile and Mortgage Insurances. The advice I got from her regarding my recent claim was very helpful. Thanks to Janel and Dewan as well."

jamie nixon

January 31, 2023

5  out of  5 rating by jamie nixon
"We've been with jenel for many years. They are always responsive quickly."

Marie Orr

January 30, 2023

5  out of  5 rating by Marie Orr
"Great customer service, kind. Considerate people who goout of their way to help"

David Addesa

January 26, 2023

5  out of  5 rating by David Addesa
"The best there is in a marketplace of others who want your business but soon dissappear once you sign on the dotted line. We need more Jenel's!!!"

Tasha Howard

January 26, 2023

5  out of  5 rating by Tasha Howard
"Jenel and her staff are like family. They are always available and easy to talk to. They work fast to address any concerns."

R Rome

January 16, 2023

5  out of  5 rating by R Rome
"Jenel has been very accessible and has gone out of her way on several occasions to meet my insurance needs."

Valerie D'Agaris

January 13, 2023

5  out of  5 rating by Valerie D'Agaris
"Janel has always been there when I needed help with anything. Her staff are wonderful as well. Thank you all!"
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esther johnson

January 13, 2023

5  out of  5 rating by esther johnson
"I have been with Janel Smith’s State Farm agency for almost 20 years! And they are great! They have taking good care of me and now they’re taking good care of my children. Duwan, you have been so patient with me and always available to answer all of my questions thank you so much!"


January 12, 2023

5  out of  5 rating by It'sLisaMOY
"Always professional. Answers all of my questions, overall really great customer service"

Carolyn Williams

January 12, 2023

5  out of  5 rating by Carolyn Williams
"My wife and I has been with Jenel Smith for over 10+ years. She has always had our best interest at heart. She has always guided us in the right direction. She has always been honest and straight forward. She has always made sure we understood everything she explained. And most importantly she has always showed us love. Love Marvin and Carolyn W."

Susie “Nanna Q” H

January 11, 2023

5  out of  5 rating by Susie “Nanna Q” H
"Jenel Smith & State Farm are a part of our family. We have been customers for over 10 years. Always courteous, and problem solvers when you need them. Thank you! Keep up the excellent work!"

Joi Whidbee

January 10, 2023

5  out of  5 rating by Joi Whidbee
"Jenel was simply amazing. She helped me through the process of switching over my auto insurance and purchasing affordable life insurance policies for my daughters as well as myself. She made sure we are prepared when that time comes as well as being able to still live day to day. Highly recommend giving her a call."

Travina S Etheridge

January 10, 2023

5  out of  5 rating by Travina S Etheridge
"Jenel and her staff are the most professional and caring team to work with."

Blackman X

January 10, 2023

5  out of  5 rating by Blackman X
"Customer service is good and they gon get you some of the best prices in town"