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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Natalie Turner

March 1, 2023

5  out of  5 rating by Natalie Turner
"I've been a client of Jenel since 2006...I could never see myself going with anyone else for my insurance needs. Jenel goes above and beyond for her clients...I recommend her services highly."

Eyam Hymn

February 13, 2023

5  out of  5 rating by Eyam Hymn
"I've always been treated well and all my issues have been handled with professionalism amd humanity. The staff has always come through to give me the help I needed."

Sandra Hawkins

February 10, 2023

5  out of  5 rating by Sandra Hawkins
"The service is great .I like the personalized service."

Miss Olivia N. Williams

February 10, 2023

5  out of  5 rating by Miss Olivia N. Williams
"Very quick turnaround with response and assistance with needs."

Tawanda Madison

February 8, 2023

5  out of  5 rating by Tawanda Madison
"I love , love , love my agent and her staff. Always helpful and courteous and understanding. So glad I walked into her office years ago."

Samuel Sabio

February 8, 2023

5  out of  5 rating by Samuel Sabio
"I have been with Janel Smith for more than Ten years now and I can say that her office never cease to amaze me. She and her colleagues are always looking for ways to be helpful and candid when I call for help on issues regarding our Automobile and Mortgage Insurances. The advice I got from her regarding my recent claim was very helpful. Thanks to Janel and Dewan as well."

jamie nixon

January 31, 2023

5  out of  5 rating by jamie nixon
"We've been with jenel for many years. They are always responsive quickly."

Marie Orr

January 30, 2023

5  out of  5 rating by Marie Orr
"Great customer service, kind. Considerate people who goout of their way to help"

David Addesa

January 26, 2023

5  out of  5 rating by David Addesa
"The best there is in a marketplace of others who want your business but soon dissappear once you sign on the dotted line. We need more Jenel's!!!"

Tasha Howard

January 26, 2023

5  out of  5 rating by Tasha Howard
"Jenel and her staff are like family. They are always available and easy to talk to. They work fast to address any concerns."

R Rome

January 16, 2023

5  out of  5 rating by R Rome
"Jenel has been very accessible and has gone out of her way on several occasions to meet my insurance needs."

Valerie D'Agaris

January 13, 2023

5  out of  5 rating by Valerie D'Agaris
"Janel has always been there when I needed help with anything. Her staff are wonderful as well. Thank you all!"
Profile photo of esther johnson

esther johnson

January 13, 2023

5  out of  5 rating by esther johnson
"I have been with Janel Smith’s State Farm agency for almost 20 years! And they are great! They have taking good care of me and now they’re taking good care of my children. Duwan, you have been so patient with me and always available to answer all of my questions thank you so much!"


January 12, 2023

5  out of  5 rating by It'sLisaMOY
"Always professional. Answers all of my questions, overall really great customer service"

Carolyn Williams

January 12, 2023

5  out of  5 rating by Carolyn Williams
"My wife and I has been with Jenel Smith for over 10+ years. She has always had our best interest at heart. She has always guided us in the right direction. She has always been honest and straight forward. She has always made sure we understood everything she explained. And most importantly she has always showed us love. Love Marvin and Carolyn W."

Susie “Nanna Q” H

January 11, 2023

5  out of  5 rating by Susie “Nanna Q” H
"Jenel Smith & State Farm are a part of our family. We have been customers for over 10 years. Always courteous, and problem solvers when you need them. Thank you! Keep up the excellent work!"

Joi Whidbee

January 10, 2023

5  out of  5 rating by Joi Whidbee
"Jenel was simply amazing. She helped me through the process of switching over my auto insurance and purchasing affordable life insurance policies for my daughters as well as myself. She made sure we are prepared when that time comes as well as being able to still live day to day. Highly recommend giving her a call."

Travina S Etheridge

January 10, 2023

5  out of  5 rating by Travina S Etheridge
"Jenel and her staff are the most professional and caring team to work with."

Blackman X

January 10, 2023

5  out of  5 rating by Blackman X
"Customer service is good and they gon get you some of the best prices in town"

Andrea D. Roby

January 10, 2023

5  out of  5 rating by Andrea D. Roby
"I’ve been with Jenel Smith at State Farm for years and I have to say that they are an excellent insurance provider. They not only provide excellent service but they keep you informed of any areas you can save money. They are very personable and make sure you get the best at an affordable price. I highly recommend them to any and everyone."

Sheila Holman

January 1, 2023

5  out of  5 rating by Sheila Holman
"Jenel is simply the best all around. Superior service is what's always delivered!"

Stephanie Blue

December 29, 2022

5  out of  5 rating by Stephanie Blue
"There is only one word to describe Jenel Smith and her team, AMAZING!!! Jenel is highly professional and there is not a time that I called her office that I have not been pleased. I feel so comfortable with her and her team being my agent and would not go anywhere else."

Moe Betta

December 29, 2022

5  out of  5 rating by Moe Betta
"She’s great !.. Very knowledgeable and explains every detail of the process thoroughly and clearly so you understand. I highly recommend allowing her to assist you !"

Madison Jones

December 29, 2022

5  out of  5 rating by Madison Jones
"Absolute Best Agent!"

Diana Muse

December 29, 2022

5  out of  5 rating by Diana Muse
"Jenel is awesome. She is such a pleasure to work with."